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Website terms and conditions

Privacy statement:

Using your information, we can help fund some of the world leading treatment at the hospital, however it is important to us that we keep your information secure and use it in a responsible way.

We are committed to protecting your privacy. We will ensure that all your personal information is held securely and safely.

This privacy statement explains how we collect, use and store information, and what that might mean for you. Southampton Hospital Charity holds and processes personal details in accordance with the Data Protection Act 1998 (and subsequent data protection acts) and the General Data Protection Regulation and via its sole corporate trustee; University Hospital Southampton NHS Foundation Trust is registered with the information commissioner as a data controller. We process personal data for the following purposes only:

  • Maintaining accounts and records
  • Administrative purposes
  • Fundraising
  • Your rights

It is your right to request details of the information we hold about you. For a copy of your personal information held by us, write to: Associate Director, Corporate Affairs, Data Protection Officer, University Hospital Southampton NHS Foundation Trust, Southampton General Hospital, Southampton, SO16 6YD.

Make sure you send proof of identity, such as copy of your passport or UK or Irish driver's license.  We will respond within 1 month of receiving your letter.

For more information about data protection and your rights, see the Information Commissioner's website at


What information we collect:

We obtain data from our website and other collection methods for a number of reasons set out above, including providing you with the most useful relevant information about Southampton Hospital Charity. We do this through collecting and analysing both anonymous, or aggregate data, and personal data volunteered by you online or through other collection methods.

In some areas of our website, for example forms, orders and emails we collect personal details such as your name, address, telephone number and email address. We use this information only for the reason you have supplied it or any other reason for which you have given us permission to do so.

Where relevant, information is provided to explain why the data is being collected and how it will be used. In some cases we may ask you to 'opt-in' to receive future communications including email, or text marketing.

In addition to information given explicitly by you, we also collect information about your visit to our website (for example, the date and time of your visit and the pages that you view). This information is not connected to you personally, and is in aggregate form. This kind of data helps us understand how our visitors use our site so that future website development can better meet your needs.

Under the Data Protection Act, we have a duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission to do so. All staff working at Southampton Hospital Charity have undertaken data protection and information governance training so that they understand how to handle your data.

Further information on the Data Protection Policy can be found here.


Legitimate interest statement:

In May 2018, the new Data Protection Regulations will be introduced and there will be a number of lawful reasons how we can use/process your data.  One of these reasons is called Legitimate Interest.

In general terms this means that we can process your personal information if:

We have a genuine and legitimate reason and we are not harming your rights and interests.

This means that when you provide your personal details, we will use your information for our legitimate business interest to carry out our work in enabling the world class services provided at University Hospital Southampton NHS Foundation Trust.

Prior to using your data, we will carefully consider:

1. Identifying what the legitimate interest is (Purpose test)

2. Would you, as the data subject, reasonably expect us to process their data (Necessity test)

3. What impact, if any,  would there be on you (Balancing test)

4. What safeguards to we have in place to protect you and your data


Some examples of when and why we would use this approach are:

Direct mail – We send occasional marketing and fundraising asks to keep you informed of the work we are doing to support University Hospital Southampton NHS Foundation Trust and to ask for support on key projects.

Research – We may use your data to help us asses the effectiveness of promotional campaigns and to develop our products, services, systems and relationships with you.

Due Diligence - We may need to conduct investigations on supporters, potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.

We will also hold information about you so that we can respect your preferences of how we contact you.

You can change the way you hear from us or withdraw your permission at any time by contact us at or 023 8120 8881.



‘Southampton Hospital Charity' means Southampton Hospital Charity. This is a charity registered under number 1051543 with its registered office at Southampton General Hospital, Mailpoint 135, Southampton, Hampshire SO16 6YD.
'Website' means, or any other website under Southampton Hospital Charity ownership or control from which a link has been created to these terms and conditions.
'You', 'your' and 'yours' means the person(s) accessing the website.
'We', 'us' and 'our' means Southampton Hospital Charity.
'Material' means any information, data, text, graphics, links, programming code or other material published, contained or available on the website.


The website is intended for people accessing it from within the United Kingdom. We cannot guarantee the site or the information it contains complies with information that is appropriate for use in other countries.
By using the website you agree to be legally bound by these terms, which shall take effect immediately on your first use of the website. If you do not agree to be legally bound by all the following terms please do not access and/or use the website.

Changes to the terms of use

We reserve the right to change these terms of use at any time. Please review these terms regularly to ensure you are aware of any changes made by Southampton Hospital Charity. Your continued use of the website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Contacting us about our terms of use

If you are uncertain about anything in these terms of use please send an email to or write to us at Southampton Hospital Charity, Southampton General Hospital, Mailpoint 135, Southampton, Hampshire SO16 6YD.


Material on the website is provided for information purposes only. While every care is taken in compiling the information on the website we do not make any warranties or representations as to its accuracy or reliability. We may make changes to the material on the website at any time without notice.

Use of content on the website

You may not copy, reproduce, republish, download, post, broadcast, transmit or otherwise use the website content in any way except for your own personal, non-commercial use. 
You also agree not to adapt, alter or create a derivative work from any of the website content except for your own personal, non-commercial use. Any other use of the website content requires the prior written permission of Southampton Hospital Charity.
You agree to use the website only for lawful purposes and in a way that does not infringe the right of, restrict or inhibit anyone else’s use and enjoyment of our website.
Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue.

Service access

While we try to ensure that the website is normally available 24 hours a day, we shall not be liable if for any reason the website is unavailable at any time or for any period. Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Privacy and data protection

We are committed to protecting your privacy online. For more information on please see our privacy and data protection policy. 

Gift Aid

After making your donation(s), we will invite you to make a Gift Aid declaration to increase your donation in accordance with the Gift Aid Scheme.
If you make a valid Gift Aid declaration, we will then reclaim the Gift Aid from HMRC. Please note, any donations made under the Scheme are donations to us (Southampton Hospital Charity) and therefore any basic rate Gift Aid reclaimed belongs to Southampton Hospital Charity. Donors who are higher rate taxpayers are responsible for claiming their higher rate relief from HMRC.


Any donation made to Southampton Hospital Charity is final. However, if you can prove that unauthorised use of your debit or credit card has taken place, you should immediately notify your debit or credit card provider and it may be possible to arrange a refund.


You are free to link to this website, either to the homepage or to any page within the site. Please note, however, that from time to time we change the addresses, or URLs, of pages within this site. Therefore it is your responsibility to check periodically that your links are still pointing to the pages you originally intended.
Where we consider it appropriate and useful to our visitors, we link to other websites. These include public, private and voluntary sector sites. We are not responsible for the content of external internet sites. A link is not an endorsement of a site.
If you wish us to link to your site, or you wish to complain about a link on this site, please contact us. Requests to add or remove links will be considered on the merits of each case.

Governing law

These terms and conditions shall be governed by the laws of England and any dispute arising from these terms and conditions or your use of the website shall be subject to the exclusive jurisdiction of the English courts.


We use cookies to collect information about how visitors use our website. Cookies are small text files that are placed on your browser or the computer, tablet or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

All of the information we collect is anonymous, meaning our cookies don’t identify anyone as an individual and no personal information is stored in the cookies we generate. We always use the information collected in a responsible way, helping to enhance the performance of our website.

Here is a list of the cookies generated:

Analytics cookies

Analytics cookies are used to collect information about how visitors use our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visit. We use Google as the main provider for our website analytics. View the Google Analytics Privacy Policy.

Site acceptance cookie

This cookie is used to register whether the user has consented to cookies from our website. It is anonymous and does not contain any unique identifiers.

Site poll cookie

This cookie is used to remember whether you have voted in our poll. It is anonymous and does not contain any unique identifiers.

Session cookie

This cookie is used to facilitating the functioning of the site, such as to enable the user to navigate through the pages of the website. It is an anonymous cookie and it expires at the end of the user session (e.g, when the user closes the browser).

Our website does not use cookies to collect personally identifiable information about its visitors. However, if you wish to restrict or even block the cookies which are generated by our site, you can do so through your browser settings. The Help function within your browser will provide you with details of how to do this.

You can find out more information about cookies at